Today's CEOs expect transformational growth while navigating economic volatility, competitive labor markets, emerging technologies like AI, and evolving employee expectations. To meet these challenges, CHROs are looking to rebuild the HR operating model to enable agility, strategic alignment, and operational efficiency. This transformation requires a partner that understands both the intricacies of the employee experience and the capabilities of modern workplace tools.
Synozur, with its focus on the employee experience and deep knowledge of the Microsoft ecosystem, positions itself as a valuable ally for CHROs seeking to enhance their strategic impact. Synozur aims to guide organizations in building new experiences for communications, collaboration, and productivity, which drives efficiency, engagement, employee satisfaction, and business value.
Addressing HR's Challenges
According to Gartner, 87% of HR leaders believe that shifting business needs require continuous HR transformation. Many HR functions have restructured or plan to restructure to address these needs. However, only 24% of HR leaders believe their current HR structure appropriately separates transactional and strategic tasks.
To help HR increase its strategic impact, Gartner suggests a new operating model, built around four imperatives:
Building a robust HR operations and service delivery team: This centralized team, led by an HR chief operations officer, focuses on servicing employees and managers to lay the operational foundation for strategic impact.
Reinventing the HR business partner (HRBP) to be a strategic talent leader: These leaders align with business units, acting as de facto CHROs and partnering with business leaders to address pressing business challenges. Sample actions to reimagine HRBPs include outlining strategically focused roles, assessing HRBP skills and interests, and evolving strategic competencies.
Creating a dynamic pool of HR problem solvers: These professionals apply project management and critical thinking skills to short-term HR-related projects. Sample actions include defining team roles and competencies and creating a project charter and prioritization method.
Providing agile support with leaner next-generation centers of excellence (COEs): These COEs focus on creating and upgrading policies, processes, and philosophies. Sample actions to provide agile support include defining the value proposition for next-generation COEs, reevaluating COE activities based on end-user value, and updating COE staffing to drive efficiency and impact.
Synozur can help CHROs implement these imperatives by providing the vision, strategy, and design needed to make the desirable achievable.
Synozur's Approach
At Synozur we emphasize an empathetic approach to modern workplace experiences. They apply a human-centered approach, leading with an understanding of people to inform the Employee Effectiveness Journey. Our approach involves:
Dream it: Delivering the vision, strategy, and design.
Build it: Taking a human-centered approach by understanding people.
Grow it: Customizing services based on specific needs.
We leverage our expertise in the Microsoft ecosystem to help our clients navigate the complexities of modern workplace technology. Synozur’s alliance of experts provides insights and results, drawing on deep knowledge of Microsoft platforms, products, and tools. We understand how Microsoft's tools can meet customer needs. As Microsoft MVPs and RDs, Synozur has strong connections within Microsoft's product teams, offering a unique perspective on the future of Microsoft platforms.
Strategic Alignment and Employee Experience
A core element of increasing HR's strategic impact is aligning HR strategy with business goals. Gartner recommends evaluating HR's effectiveness against both HR's own goals and the goals of the business. This involves understanding what the business expects from HR and identifying high-priority improvement areas.
Our focus on the employee experience aligns with the need for HR to address changing employee expectations and create a positive work environment. By designing dynamic employee journeys that encompass the entire employee lifecycle, organizations can improve employee well-being, productivity, and innovation. Synozur's methods apply to various types of employees, including knowledge workers, frontline workers, field workers, full-time employees, contractors, and vendors.
Measuring Impact
To ensure the success of HR transformation efforts, it's crucial to measure the impact of systematic design of the employee journey. Gartner suggests evaluating HR's effectiveness against its goals and the goals of the business to identify areas for improvement. By establishing clear criteria for successful strategy execution, HR can measure progress, identify bottlenecks, and focus efforts to maximize performance.
Our focus on driving efficiency, engagement, employee satisfaction, and business value provide a framework for measuring the impact of its solutions. By working with Synozur, CHROs can gain insights into how to create a service ecosystem for employees and evaluate the current employee experience to identify gaps.
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